WASHING OR DEFACING ANY ITEM PURCHASED FROM ALPHAONE, INC. AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE.

DEFECTS: Defective items must be reported within 14 days of receipt.
AlphaOne,Inc. will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. AlphaOne, Inc. will not be liable for defective items NOT reported within the 14 day policy.

OPENED MERCHANDISE: There is a 15% re-stock fee on opened merchandise (safety glass packages or anything that is in a sealed plastic bag) regardless of when it is returned.

APPAREL & ACCESSORIES: All apparel and accessories item(s) must be un-worn and/or un-used.

CUSTOM ORDERS: Custom orders, are non-refundable/non-returnable.

SPECIAL ORDERS: Special orders, that is items which we do not normally carry in inventory, are non-refundable/non-returnable.

SHIPPING/HANDLING FEES: Non-refundable.

RE-STOCK FEE: We do not charge a restock fee on UN-OPENED/UN-USED merchandise if you return the goods within 14 days. We charge a 15% restock fee if you return UN-OPENED/UN-USED merchandise after 14 days.